A dancing humanoid robot created a tense moment at a busy restaurant in California when it suddenly became difficult to control during a live performance.
The incident occurred at a Haidilao branch, a popular hot pot chain known for experimenting with technology-driven dining experiences.
According to videos shared on the Chinese social media platform Xiaohongshu, the robot was entertaining diners when its movements became erratic. It appeared to swing its arms uncontrollably, getting too close to dining tables.
In the process, it knocked over plates, chopsticks, and other tableware, creating a mess and alarming customers nearby.
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At least three restaurant employees rushed to restrain the robot as it continued moving unpredictably. One staff member was seen using a mobile phone, likely attempting to control or stop the robot through an application.
The situation raised concerns about whether the staff had quick access to a proper shutdown or emergency control system.
The robot is believed to be the AgiBot X2, a humanoid machine showcased at the Consumer Electronics Show earlier this year.
Designed for interactive tasks and entertainment, such robots are increasingly being introduced into public spaces, including restaurants and retail environments.
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Despite the alarming visuals, the restaurant denied that the robot had malfunctioned. In a statement to NBC News, the company said, “The robot was brought closer to a dining table at a guest’s request, which is not its typical operating setting.”
The statement added that the limited space affected its movement during the performance, suggesting that environmental constraints, rather than a technical fault, led to the incident.
The event has sparked wider discussions about the safety of humanoid robots in crowded environments. Hot pot dining involves boiling liquids and hot dishes placed close to customers.
Any unexpected movement from a machine in such settings can pose serious risks, including burns or injuries from falling objects.
Haidilao has been known for its innovative approach, including smart restaurants in Beijing that use robotic servers and automated cooking systems.
However, this incident highlights the challenges of integrating humanoid robots into dynamic, unpredictable human environments.
Other companies are also exploring robotics in the food service industry.
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For example, service robots like BellaBot focus on simpler tasks such as delivering food and guiding customers. These machines typically avoid complex movements and lack humanoid limbs, which may reduce risks in busy environments.
As automation continues to enter everyday life, this incident serves as a reminder that safety and control systems must evolve alongside innovation. Even entertainment robots can quickly turn from a novelty into a potential hazard when placed too close to people.
